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We review any cancellation or rescheduling requests once a week.
We will get back to you on the status of your request within 7 business days. Thank you for your patience!
Please check your email & text messages to assure you are receiving the updates about your request.
Reschedule policy
If you need to reschedule your consultation or ordering appointment a $100 fee will be required to set a new date. Consultations must be complete at least 2 weeks prior to your photoshoot date and ordering appointments (if on a different day thank your session) must be complete within 1-14 days from your photoshoot date.
If you cannot complete your ordering appointment within 1-14 days from your photoshoot, a $500 archival fee will be required to store your images. The archival fee can be used as credit towards your order.
If you need to reschedule your photoshoot a $250 fee will be required to schedule a new date. The $250 fee can be used as image credit towards your order.
Reschedules are subject to availability. Please keep in mind we are usually fully booked 1-2 months in advance.
If you need to reschedule for a second time, the full session fee will be required to reserve a new date. Any image credit included in your previous session fee will be carried over.
Example: You paid a $690 session fee and have now requested a new date twice; you will be required to pay an additional $690 to secure a new date. The credit from your previous session fee will be carried over and will not be lost.
Example: You booked a special like a $199 session fee or give-away, you will be required to pay our full session fee to reserve a new date. Our full session fee is $690 and mini session fee is $490. All pricing is subject to change without notice.
Emergency situations will be reviewed on a case by case basis and you can submit a reschedule request here:
cancelLation policy
Session fees are non-refundable within 4 weeks of your photoshoot. They hold 2 dates on our calendar that secures our team of makeup artists, assistants, photographers, studio managers etc, and we are still required to pay our team when our clients decide to cancel.
If you decide to cancel your session with more than 4 weeks notice and your consultation hasn’t taken place, you will be refunded any image credit included in your session fee. The creative fee (the amount remaining) will not be refunded as it has secured 2 dates on our calendar and our team.
Example: You paid a $690 session fee with $500 image credit included. You will receive a refund of $500, the $190 remaining will not be refunded.
Example: You paid a $250 or $199 session fee with no image credit included. You will not receive a refund.
Mini session fees are always non-refundable and non-transferrable.
Give-away session fees are always non-refundable and non-transferrable.
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